Refund Policy

Transparent and straightforward refund terms for your assurance

Overview

At WaypointCommons, we recognize that plans can change, and we are committed to offering equitable and clear refund conditions. This document specifies the situations in which refunds are available for our yacht charter services.

Before you reserve a charter, it is important to familiarize yourself with this policy. By confirming a charter with WaypointCommons, you are accepting these terms for refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete reimbursement excluding service charges

Processing Duration: 5-7 business days

Service Charge: €50 for credit card payments

Requirements: Needs to be requested through written communication by email or telephone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total cost of the charter

Processing Duration: 7-10 business days

Service Charge: €25 deducted from the reimbursement amount

Requirements: A valid reason is required; administrative costs are incurred

Less than 24 Hours Before Charter

No Refund

Eligible for: Refund is not available

Exception: Consideration for emergency cases

Option: Credit for future charters might be provided at the discretion of the management

Requirements: Proof must be provided for emergency claims

Weather-Related Cancellations

Our Weather Guarantee

Your safety is our utmost concern. If our certified captain determines the weather conditions to be too dangerous for sailing, we will offer you the following options:

  • Full Refund: Offered if it is not possible to schedule the charter for another date
  • Reschedule: You may move your charter to another available date free of extra charge
  • Charter Credit: A credit note will be provided, valid for one year from the date of the original charter

Weather Evaluation Procedure

We take the following factors into account when assessing weather conditions:

  • Evaluation of wind speed and direction
  • Wave height and ocean conditions
  • Visibility and precipitation outlooks
  • Advisories and warnings issued by the Coast Guard
  • Safety evaluation by a professional captain

Decision Timeframe: Decisions on whether to cancel due to weather are made at least 4 hours before the planned departure time.

Medical Emergency Refunds

Emergency Conditions

We are sympathetic to the fact that medical emergencies can arise unexpectedly. Under the following scenarios, you may be given special consideration:

  • An illness or accident that necessitates hospitalization
  • Passing of a family member
  • Mandatory military service or sudden deployment
  • Jury duty or legal summons
  • Natural disasters that disrupt travel plans

Proof Required

For us to consider a refund due to emergencies, please give us the following documents:

  • A medical statement or proof of hospitalization
  • A death certificate, where relevant
  • Official military commands
  • A notice of a court hearing or jury summons
  • Travel warnings or declarations of emergency

Procedure: Upon receiving the appropriate documents, emergency refunds are processed in 3-5 business days.

Operational Cancellations

Technical Difficulties

Should the yacht chosen for your charter encounter a mechanical issue that we cannot fix promptly:

  • Substitute Vessel: We will endeavor to offer an equivalent alternative
  • Complete Refund: Provided if there is no acceptable alternative yacht
  • Partial Reimbursement: If the alternative vessel has a different pricing structure
  • Compensation: Additional recompense may be considered to make up for the inconvenience

Crew Unavailability

On rare occasions, should an authorized crew not be available:

  • We will make efforts to arrange an alternative crew
  • Full refund if the charter cannot proceed
  • Possibility to reschedule without any additional charges

Refund Processing

Method of Reimbursement

Your refund will be returned through the same payment method initially used:

  • Credit Cards: 5-7 business days
  • Wire Transactions: 7-10 business days
  • Cash/Check: 3-5 business days

Service Charges

Card Payment Fee

€50 fee for cancellations more than 72 hours before the charter

Bank Transaction Fee

€25 fee for all wire transaction reimbursements

International Transactions

Additional fees may be incurred for cross-border payments

Charter Credits

Eligibility for Credits

Credits for future charters may be granted under certain conditions as an alternate option to refunds:

  • Cancellations made with less than 24 hours' notice
  • Cancellations due to weather
  • Voluntary changes to the charter date
  • Operational disruptions

Credit Guidelines

  • Validity Period: One year from the date of issuance
  • Non-Transferrable: Cannot be passed onto other individuals
  • Amount: Equivalent to the value of the full charter with no deduction for service charges
  • Usage: Applicable to any future available charter
  • Expiry: Credits must be used within 12 months and cannot be extended

Partial Service Refunds

Interruptions During Service

If the service of your charter is disrupted or shortened because of factors we control:

  • Reimbursement calculated on the basis of the time not used
  • Credit matching the charter value for later use
  • Complimentary services or upgrades may be offered

Issues Caused by Guests

If we must terminate a charter prematurely due to the conduct of guests or infractions of safety rules:

  • No return of funds for the unused period
  • Total charge for the charter remains payable
  • Additional costs may be levied

Dispute Resolution

If you take issue with a decision on a refund, you are entitled to:

  • Request a further scrutiny by our management personnel
  • Submit extra documentation or proof
  • Appeal to consumer rights organizations
  • Exercise your legal rights as per the prevailing laws

Procedure for Refund Requests

Step 1: Reach Out to Us

Send your request for refund through:

Step 2: Submit Your Details

Ensure the following details are included in your refund request:

  • Confirmation number of your booking
  • Date and time of the yacht charter
  • Explanation for the cancellation
  • Any relevant documentary evidence (if needed)
  • Your preferred method for refund

Step 3: Evaluation and Processing

We will acknowledge your refund claim within a day, evaluate it against our policy, give our verdict within two days, and issue approved refunds in the outlined timespan.

Important Points to Note

  • All applications for refunds ought to be recorded in a written format
  • Refunds will be issued in €, regardless of the currency used for the original transaction
  • Acquiring travel insurance is highly recommended
  • This refund policy is subject to adjustments or modifications with an advance notice of 30 days
  • Refunds will adhere to the applicable tax laws and regulations

Get in Touch with Us

If you have inquiries about our refund procedures or wish to request a refund:

Refunds Department
WaypointCommons Marine Services Ltd.
Marina Point
Hamburg 20459
Germany

Telephone: +49 40 9999 9999
Email: [email protected]
Business hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revision: July 17, 2025

We have formulated this refund policy to be as reasonable and clear as possible. For a smoother experience, please ensure you have understood these conditions prior to making your booking. Don't hesitate to contact us for any clarifications.